Shipping policy
At ALALUME, we take great care in crafting your custom order and ensuring it reaches you in a timely and secure manner. Please review our processing and shipping information below before placing your order.
Order Processing Times
All orders are processed within 2–3 business days.
Given the personalised nature of our products, we kindly ask for your patience as we prepare your items with care. If you're ordering for a special occasion (e.g. a birthday or anniversary), please consider both our processing and shipping timelines to avoid disappointment.
Please note: Processing times may be extended during promotional events or peak holiday seasons.
Shipping Times — Australia
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Standard Shipping: 3–5 business days
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Express Shipping: 1–2 business days
All shipping timeframes are estimates provided by Australia Post and may vary based on location and time of year.
Shipping fees are non-refundable.
If you need to amend your shipping method or correct an address, please contact us within 24 hours of placing your order. We are unable to make changes after this window.
Responsibility & Limitations
While we take every precaution to ensure your order is packed and shipped safely, ALALUME is not liable for the following:
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Delays caused by Australia Post or third-party couriers
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Incorrect or incomplete addresses provided at checkout
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Damage incurred during transit
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Delivery issues related to PO Boxes
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Lost or stolen parcels after confirmed delivery
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Customs delays, duties, or local taxes
Parcels delayed by Australia Post are not eligible for a refund, provided they are eventually delivered.
Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email. Tracking information from Australia Post is typically available within 24 hours of dispatch.
If you do not receive a tracking email, please check your junk or spam folder, or contact our team for support.
📦 Track your parcel here:
https://auspost.com.au/mypost/track/#/search